FAQs

Booking

How do I book a room?What do I do if I have booked a room through the university?Can I view the property and room before booking?

Booking terms

Who can book a room?What is a guarantor and why do I need one?What is a tenancy period?

Checking in

When can I move in?How do I collect my key?How can I get directions to the property?

Checking out

How do I check-out?How do I return my keys?What’s the latest time I can check out?

International students

What will happen when I arrive?I’ve moved into my room, what do I need to do now?What should I do if I am going to be arriving later at night or early in the morning?

Living with us

Who can I contact in an emergency?How do I connect to the internet?How do I raise a maintenance request if something is broken in my room?

Parents & guardians

I'm a guarantor. What does this mean?What insurance does my student have in place while they live with Unite Students?Who will support my student during their stay?

Safety & wellbeing

What's our approach to fire safety?What are the key tips for keeping safe in my accommodation?How do you support students with additional needs?

Unite Students app

How do I download the Unite Students App?When can I use the Unite Students App?How do I log in to the Unite Students App?