Topics

Booking terms

Cancellation

Can I cancel my booking?I didn't get the grades I need to secure a place at university. Can I cancel my booking?My visa application has been declined. Can I cancel my booking?

Eligibility

Who can book a room?

Guarantor

What is a guarantor and why do I need one?What is the guarantor agreement?What happens if my guarantor doesn’t accept the agreement?

Pets

Can I bring my pet with me?

Subletting

Can I sublet my room to someone else?

Tenancy agreement

How do I accept my tenancy agreement?Do I need to read the tenancy document?What does tenant and guarantor details mean in my tenancy agreement?What are the accommodation details in my tenancy agreement?What is a tenancy period?What are special conditions?What is the completion of tenancy?What are the tenancy terms and conditions?

Visitors

Can I have visitors in my room and how long for?