Topics

Living with us

CleaningIs cleaning provided?My flatmates never clean our communal area. What can I do?
EmergencyWho can I contact in an emergency?
HeatingWhen does the heating turn on and how do I control it?
InsuranceHow do I make an insurance claim?
InternetHow can I set up Wi-Fi callingI'm having trouble connecting to the internet. What should I do?How do I connect to the internet?How much does the internet cost?
LaundryHow much does it cost to use the laundry facilities at my property?Where is the laundry room located?
Locked outWhat do I do if I lose my keys and get locked out?
MaintenanceHow do I raise a maintenance request if something is broken in my room?
Maintenance self-serviceWhat’s a fused spur and how should I use it?How can I unblock my sink or shower?What’s a villavent and how should I use it?What should I do if I have problems with my fridge freezer?How do I use the temperature control in my flat?My small appliance is broken. What should I do?
Noise complaintThere is loud music playing above me, how do I make a complaint?
PrintingHow can I print at my property?
Term breaksDo I have to move out during holiday periods like Christmas and Easter?What can be left if I'm only leaving for term holidays?Do I still need to pay rent if I’m not using my room over term breaks?
TVIs a TV included in my room?I want to bring a TV to watch in my room - how can I connect this?