Topics

Unite Students app

Using the app

What do you do with my data in the Unite Students app?How do I download the Unite Students App?Why can't I see all the Unite Students App features advertised on your website?How can I delete my app account?How do I delete my Unite Students account?When can I use the Unite Students App?

App account & payments

Who will be able to see my bio?Can I use the Unite Students App to book my accommodation?How do I view my payments in the Unite Students App?How do I make a payment in the Unite Students App?Can I use the website or the app to make payments?

Digital Check-in

How do I use the Unite Students App to check in?Can I change my check in date/time in the app?

Laundry

Who do I call if I need help with a broken machine?I don’t have a smart phone, can I still use the laundry facilities in my building?How do I start a washer or dryer in the Circuit Plus app?Do I need a PayPal account to add funds to use Laundry in the app?What happens if my camera is broken and I can’t scan the laundry machine QR code?What do I do if my laundry room isn’t listed in the app?

Locked out

I am locked out of my room, flat or building. Can I let someone know through the app?

Logging in

How do I reset my password in the Unite Students App?Will the Unite Students App work on my phone, tablet or other device?How do I log in to the Unite Students App?

Maintenance

How do I raise a maintenance request in the Unite Students app?

Noise complaint

How do I raise a noise complaint in the Unite Students app?How can I view the status of a noise complaint I’ve submitted?

Notifications

How do I change my notification settings in settings in the Unite Students App?How do I receive notifications from the Unite Students App?

Parcels

When do I receive parcel notifications?

Perks

How do I use perks?Is there an extra cost for using perks?

Flat chat

I’ve booked a studio room; can I use flat chat?I have access to more than one flat chat chatroom. Which one should I use?Why can’t I see all of my flatmates in the flat chat chatroom?I want to report someone's behaviour in flat chat/property community. How do I do this?I have changed my room/building, but I can only see the chatroom for my old booking. How do I update this?I want to opt in/opt out of flat chat/property community. How do I do this?Will the chatrooms be monitored?