Topics

Booking

Bills

What bills do I need to pay?Do I have to pay council tax?Do students have to pay TV licence?Where can I add or update my payment details?

Booking through university

What do I do if I have booked a room through the university?

Contents insurance

Do I need to buy contents insurance for my room?

Deposits and advanced rent

What is advance rent? Do I still need to pay a deposit?Can I book without Advanced Rent Payment?

Dual occupancy

Can I share a studio room with someone else?

Extend or Short stay

Can I extend my tenancy?

Flatmates

Can I choose who I live with?Who will I be living with?

Group booking

Can I book a flat with friends?

Instalments

Can I change my instalment plan?

Making a booking

How do I book a room?When are rooms available for the next academic year?

Parking

Is there parking available at my property and how much does it cost?

Payments

Why is my credit no longer showing on my statement?What bank cards are accepted to make a payment on the Unite Students Website?What currencies can I use to make payments?Can I pay by UnionPay?How can I make a payment?Can I pay by bank transfer?What is an instalment schedule, and how many instalments will I have?How do I check my rent instalments?I haven't paid rent yet, can I still move in?What happens if I can't make a payment?What should I do if my Direct Debit fails?I can't process my payment on the website. What should I do?What happens if I can't pay because I haven't received my loan yet?What is a charge?

Rebooking

Can I rebook the same room next year?

Refunds

How are refunds processed?What information will be shared with NatWest?How do I find my booking reference?I’ve locked myself out of my account. What should I do?What if I do not have a UK bank account?What if I don’t want to use Payit?What is the NatWest Payit refund process?

Room allocation

Can I choose who I live with?How do rooms get allocated?

Short stays

Can I stay for the summer?How long can I book my stay for?

Student support

Do you cater to different accessibility needs?What accessibility needs are you unable accommodate?Who should I contact if I have a medical condition?How do you support Neurodiverse students?What should I do if I'm concerned about my allergies?What accessibility needs are you unable accommodate?What if I have temporary accessibility needs?Can I bring an emotional support animal/service animal/pet?

Viewing

Can I view the property and room before booking?