Home Charter
Giving you room to thrive is a big deal to us..

That’s why we’ve created our Home Charter. This explains our responsibilities as well as yours, so you can live your best student life.

Doing our Bit

  • We put your safety first. That means taking every step to keep your home safe and secure.
  • We maintain our systems to keep them working as they should.
  • We keep you in the loop about what’s going on in your building.
  • We’re committed to net-zero carbon from 2030. To learn more, visit www.unitegroup.com/sustainability
  • If we find a problem that wastes resources, we’ll fix it quickly.
  • We provide 24/7 support during your stay. That means our team are always there in the property, if you need us.
  • We offer different ways to give us feedback and encourage you to speak to us in the way that feels the most comfortable.
  • We listen to you and we take action based on your feedback.

Doing your Bit

Fire Safety
  • Know your nearest fire exits and leave the building quickly if there’s a fire alarm.
  • Keep fire doors closed and tell us about any issues with fire safety equipment.
  • Don't tamper with or damage any fire safety equipment.
  • If you discover a fire, call 999.
Personal Safety
  • Ensure that people you don’t know don't follow you inside.
  • Let us know if you see anything that doesn’t look right.
  • Call 999 in an emergency and tell us if there’s a non-urgent concern.
Cleanliness & Sustainability
  • Look after your home, so it doesn’t impact anyone’s health and wellbeing.
  • Reduce your environmental impact by recycling waste and saving energy and water.
  • Help us by reporting any problems.
Conduct
  • Treat your neighbours, our team and the community with respect.
  • Take responsibility for your actions and consequences while trying to resolve any issues.
  • Keep noise down when needed and avoid disturbing others.
Shared living can be a blast!

Find out how you can create the best environment with our

Community Living Guide.